DELIVERY & RETURNS
All the details on deliveries and returns when buying from our online shop.
You will receive email or text notifications from our delivery partners about your order. This will include keeping you up to date on the expected date and time of your delivery once it has been dispatched and is on its way to you.
Aramex offer the following options (Excluding Friday):
- Live parcel tracking with real-time driver map
- Safe place nominated
- Preferred neighbour options
- Nominate a new day
- Change delivery address
- Hold I’m on holiday (up to 14 days)
- Collect from depot
|Orders under 50.00 JOD||Orders above 50.00 JOD|
|3.00 JOD Standard Delivery (2-3 Days)||FREE Standard Delivery (2-3 Days)|
Our Standard Delivery
Standard Delivery – Free for orders above 50.00 JOD / 3.00 for orders under 50.00 JOD
Delivery usually within 2-3 working days.
In order to guarantee your Saturday delivery, we must receive your order before 3.00 pm (GMT+3) on a Thursday, we will dispatch your order to arrive on the Saturday.
Upon delivery of your order, a signature will be required.
If you have any questions regarding deliveries, please call us on +962 6 572 8770. We’re available from Saturday (8.00 am – 4.00 pm) to Thursday (8.00 am – 3.00 pm) (GMT+3).
GENERAL RETURNS INFORMATION
We always stand by the quality and safety of the products we supply and the service we offer. If for any reason you’re not completely satisfied with your recent purchase, we’ve made it as easy as possible for you to return your unused product, provided you do this within 3 days of receipt. However, only products purchased via this website may be returned using the method outlined below. Items purchased from another website or a street retailer, need to be returned to them.
You may return new, unused or unworn products within seven (7) days of delivery to receive a full refund of the cost of the goods. Items should be returned in their original packaging, and with all descriptive tags still attached. Your statutory rights will not be affected.
We recommend that you receive proof of postage from your chosen carrier as we cannot issue refunds on goods we do not receive.
Something is wrong with my product
We’re sorry to hear that, but you may also return goods that you perceive to be faulty under our Terms and Conditions of Sale. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.
Upon receipt of a faulty item, an inspection takes place. If we agree that the fault falls within our Terms and Conditions of Sale, then the item will either be refunded or replaced free of charge.
We reserve the right to reject returned goods which are not returned in accordance with our returns policy, and we may request that before items are returned to you, that you pay for the shipping back to you.